At Pitstop Online, customer satisfaction is our top priority. We are committed to providing quality products and services. If, for any reason, you are not completely satisfied with your purchase, please review our Refund Policy below.

1. Eligibility for Refunds

We offer refunds for eligible products under the following conditions:

• Damaged or Defective Items: If you receive an item that is damaged or defective upon delivery, please contact us within [7–14 days] of receiving the product. We may request photos of the damaged item to process your refund or exchange.
• Incorrect Items: If you receive an incorrect item, please notify us within [7–14 days] so we can arrange a replacement or refund.
• Unopened and Unused Items: For a full refund, the item must be returned in its original, unopened packaging, unused, and in the same condition as when you received it.

2. Non-Refundable Items

We do not accept returns or offer refunds for:

• Items purchased on clearance or as part of special promotions.
• Items that have been opened, used, or damaged after delivery.
• Customized or special-order items.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at [[email protected]] or call us at [+60 17­3808024] with your order details and reason for the return.
2. Authorization: Our customer support team will review your request and, if eligible, provide you with a return authorization number and further instructions.
3. Return Shipping: You are responsible for the cost of return shipping unless the item is damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure the safe return of the product.

4. Refund Process

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [5–10 business days] for the refund to appear in your account, depending on your payment provider.

5. Exchanges

In cases where you would prefer an exchange instead of a refund (e.g., incorrect or defective items), please contact us. We will arrange for a replacement item to be shipped to you once we have received the original item, if applicable.

6. Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been shipped cannot be canceled, but they may be eligible for a return following the process outlined above.

7. Contact Us

For any questions or assistance regarding refunds, returns, or exchanges, feel free to reach out:

• Email: [email protected]
• Address: NO 246 A
  JALAN BESAR
  TAMAN GADING INDAH
  71700 MANTIN NEGERI SEMBILAN